A recent conversation with the Clinical Manager of a large Aged Care residence reinforced the challenges of one of the industries hottest topics right now – how do we attract and retain good staff?
We all know the challenges – the workforce is getting older, the work is physically demanding and the NDIS is going to require large number of workers who may otherwise gravitate to aged care.
The recent Sensing Report* highlighted the challenge – it is better for residents that the same staff are in place as they ‘get to know’ residents and therefore deliver a more personal experience. However, aged care workers want flexibility and the casual nature of the work means that they are constantly seeking shifts – not always from the same employer.
“A number of providers were trying to cut down on the number of working patterns within their businesses stating that having a high proportion of casual employees reduced the quality of customer care” states the report. “However, there was a need to balance this with maintaining an element of flexibility, which was identified as one of the advantages the sector has over some other industries from which it is competing for new employees.”
This issue was identified by Sapphire Aged Care in 2014, who set about trying to find a workable and scaleable solution. While staff Agency costs were increasing, casual staff were still under-utilised and seeking more work. How could this be the case?
The answer, on reflection, is relatively simple. Communication to the workforce was ‘site-by-site’ and there was no effective mechanism for talking to all workers at once. Agency staff were used at one site, while less than a kilometre away another residence had numerous workers seeking shifts. The result? Expensive Agency staff without a connection to residents and a casual bank that was increasingly frustrated at the ‘lack of opportunity’.
A 6 month search ensued. While there were numerous ‘rostering’ systems available, none dealt effectively with the real issues. As a result, Sapphire took matters into their own hands and Emprevo was born.
With a very specific focus on filling shifts from the internal or ‘bank’ staff across an entire provider workforce (as opposed to site-by-site) and strong communication capability, Sapphire saved in excess of $200,000 in the first year of full operation, while also having a happier and more engaged workforce. Sensing a broader need, Emprevo launched a market offering in late 2017 and the results have been impressive.
The Emprevo platform now services 1,000+ sites and the mobile-first App is used by over 25,000 workers. Well over $1M in Agency fees have been avoided and workers and employers have saved thousands of hours of frustrated phone calls, texts and emails.
We often hear that a provider’s existing technology “does what you do already”, which prompts two questions:
1. Are you still having trouble filling shifts?
2. Do you pay any Agency fees for staff?
Invariably, the answer to one or both questions is “Yes” – and that’s why Emprevo is relevant to the industry and most likely to your business.
The best part – its likely to pay for itself in the first month. Many providers we speak to are paying upwards of $10,000 alone in SMS messages to staff. If you have a pool of 100 casual staff, Emprevo will cost well less than $3,000 to implement, solve the problems outlined and reduce SMS costs to zero.
Its probably worth a 10 minute discussion and quick online demo. To find out more, send your details in the form below and we’ll see if we can save you time, money and frustration.