Emprevo tackles the pain in filling shifts where rostering systems don’t
The deregulation of aged care funding has placed additional cost pressures across the aged care industry. Providers are now re-thinking how they deliver a greater customer experience which in turn has put the spotlight on the workforce.
Today, with workforce management costs ballooning and when continuity in care is vital for improving customer experience, Emprevo provides an innovative and cost-effective communication solution to tackle the pain in workforce management.
Built by aged care provider Sapphire Care initially to reduce its own workforce management costs, Emprevo is an easy to use shift filling and communication platform, now available to all employers in the aged care industry.
As Managing Director Ernest Medina explained, the cost of managing its workforce was the biggest pain point.
“Staff turnover was at 24% and the fortnightly roster changed between 35 to 50%. The constant scramble and back-and-forth to fill outstanding shifts using phone calls, text messages and recruitment agencies were both time consuming and costly. It took precious time away from our core service of delivering care. In fact, agency spend was at almost $100,000 a year for each residence,” he said.
“At the same time, we were underutilising part-time staff and unable to share staff because of the difficulty in communicating with the entire workforce across different locations.”
Sapphire Care’s experience isn’t unique, with many providers sharing similar stories. According to findings detailed in HESTA’s latest industry report*, workload pressures and fast-changing rosters are the top two issues in aged care workforce management today. Providers are now prioritising employee engagement, attracting, retaining and sharing the best staff as key to developing a customer-centric business model to meet the challenges of a dynamic aged care industry.
Filling the outstanding shifts that roster systems can’t
Actively looking for a solution and after evaluating 14 different rostering systems, the team at Sapphire Care determined there was nothing available in the market that could meet their specific needs.
“We wanted a simple yet effective communication system for our entire workforce. We wanted to embrace workforce flexibility and engagement. We wanted efficiency and cost-effectiveness by filling shifts fast internally. And so Emprevo was born,” said Mr Medina, who has saved $690,000 a year in agency cost alone.
Built from the ground up to cater to a mobile aged care workforce, Emprevo lets workers take shifts in real time, anywhere and at any time, using any device. Once a shift is filled, it is automatically removed from all other devices, so there is no worker doubling up and no disappointment.
Since beta testing began in 2015, Emprevo continues to strengthen its track record of delivering an excellent return on investment, generally under one month, and is now used by providers in more than 650 locations.
Results within the aged care industry show that providers can:
- Post hundreds of shifts in seconds
- Fill 90% of shifts within minutes
- Cut agency cost by up to 75%
- Reduce staff turnover by 50%
- Residential managers and admin staff save up to 14 hours a week filling shifts
- Telco costs are cut by up to 90%
With Emprevo the communication paradigm has shifted from “us chasing workers for shifts” to “our staff chasing us for the work”
The reason for this is the unique inbuilt algorithms within Emprevo and workforce acceptance. The ease and ability for workers to connect no matter where they are located have reduced staff turnover and maximised internal staff employment. Workers simply set up the times, days and locations they want to work to qualify them for any vacant shifts in real time. No more overflowing spam text messages; and no more phone calls after hours or on weekends. Managers can even set up target groups with specific skills for a variety of shift requirements.
A Low-cost pricing model for aged care providers
Emprevo uses a low-cost subscription model based on the number of employees activated on platform, allowing all providers, no matter how large or small, the opportunity to cut workforce management inefficiencies, with no upfront licence fees or lock-in contracts.